Returns and exchanges

Rangify sells unstitched fabric. Once a lot is in your hands you can cut, wash and sew it any way you choose — which is exactly why we cannot take it back once it has shipped.

Our policy in one line

All sales are final. No returns, no exchanges, no refunds on unstitched fabric.

That is the trade-off for honest pricing: we do not pad every order with a mystery "returns margin". The money stays in the quality of the fabric and the embroidery.

Exceptions

We only reverse an order in two cases:

1. The courier delivered the wrong item — a different colour, a different design code, or something that is not what you ordered.
2. A clear manufacturing defect was visible as soon as you opened the parcel — a tear, a dye bleed, a missing embroidery panel.

In either case, within 24 hours of delivery:

1. Message hello@rangify.store with your order number.
2. Attach a clear photo of the issue AND a photo of the courier bag with the sticker visible.
3. Do not cut, wash or stitch the fabric.

We will arrange a free pick-up and send a replacement or refund the full amount, including the Rs. 250 shipping, within 7 working days of receiving the fabric back in its original state.

What we cannot help with

• Fabric that has been cut, washed, stitched, dyed or altered in any way.
• Minor colour variation between the on-screen swatch and the fabric in hand (monitors vary; our photos are shot in natural light but cannot be perfectly colour-accurate on every screen).
• Items delivered more than 24 hours ago, if the issue was not flagged in that window.

Refused parcels

If you refuse a parcel at the door without a legitimate reason (wrong item or visible defect), we reserve the right to charge Rs. 250 for the return leg before we re-ship or refund the balance.

Still have a question?

Message us before you place the order if you are unsure about colour, GSM or embroidery density. We are honest about what each piece is and will tell you if it is not what you expected.